Hoopline GM is made by one person. Email is the whole support channel, and every message is read by the person who wrote the app.
Write to hooplinegm@gmail.com. It helps to say which device and which platform you are on, and what you were doing when it went wrong. Expect a reply within a few days.
Gems are credited by the store's receipt rather than by the app, so they sometimes land a few seconds after the purchase screen closes. If they have not appeared after a minute, close and reopen the app.
If they are still missing, email the address above with the date of the purchase and the account you bought it on. Do not buy it again.
Premium is a monthly subscription that raises the energy limit. It renews automatically until it is cancelled, and cancelling stops the renewal without ending the month already paid for.
Refunds are handled by Apple and by Google, not by Hoopline GM. Use reportaproblem.apple.com or Google Play's refund request form.
An account here is the saved game: your league, your squad and your season all belong to it. If you signed up with Google or with Apple the first time, use the same button again — signing in a different way creates a second, empty account rather than opening the first one.
If you used Hide My Email when signing in with Apple, the address we see is the relay one Apple generated, not your own. That is normal, and mail sent to it reaches you.
What is deleted, what is kept, and how to ask, is set out in the privacy policy.
Real NBA players are identified by name and by their real statistics, which are updated from public sources. Everything the game fields as an opponent — teams, arenas, competitions — is invented. Hoopline GM is not affiliated with, endorsed by, or sponsored by the NBA or any of its clubs.